DEALING WITH DIFFICULT PEOPLE

By | July 12, 2012

PROPOSAL

Training Program

DEALING WITH DIFFICULT PEOPLE


DESCRIPTION

Dealing with difficult people at work is part of everyone’s life.  Bad relationships, incompatibility, or the difficulty of an agreement between co-workers are only some matters. It will gradually get worse, if there is no strategic respond and solution. Difficult situation will caused dismissal, poor employee performance and uncomfortable workplace. Most people choose to remain silent as a solution. Somehow it will put the situation getting worse, while the offensive action also does not give a better way.

This training will help the participant to be more understood and overcome the situation, since people with difficult behavior also has various types. It will need clear strategy to avoid the stress caused by the other people in the work environment.  ( CG )

OBJECTIVES

By the end of the session, participants will be able to:

1. Overcome the behavior of the difficult people

2. Develop their communication skill

3. Reduce the level of stress by trying to adapt with situation and difficult people

4. Create a strategic formula to cope with difficult people

TRAINING CONTENTS

1. Difficult People Definition

2. Various Types of Difficult People

3. The Strategy to Overcome Difficult People

4. Tactics to cope with difficult people based on their behavior types

5. Principles of Human Behavior

6. The Conform Technique in Difficult Situation

7. Improve Communication Skills

8. Discussion and Simulation

WHO SHOULD ATTEND

This training is of value to managers, supervisors, procurement, marketing staff, business tender staff and those who had tasks related with clients.

TRAINING METHODOLOGY

To understand the concept, this training will be delivered by presentation, case study and also exercise to explore the applicable technique. By the end of the session, participants will be directed to create the action plan, to determine which plan will be implemented after returning to their workplace.

INSTRUCTOR

Dr. H Fauzan Asmara, MM (CV Enclosed)

TRAINING FACILITIES

  •    Training Module
  •    Training CD contains training material
  •    Certificate
  •    Stationeries: Notebook and Ballpoint
  •    Jacket or waistcoat or T-Shirt
  •    Bag or backpackers
  •    Training Photo
  •    Training room with full AC facilities and multimedia
  •    Once lunch and twice coffee break every day of training
  •    Qualified instructor
  •    Transportation for participants from hotel of participants to/from hotel of training (if minimal number of      participants from one company is 4 persons)

 

TIME AND VENUE

DATE     Batch I                     : 03 – 05 July 2012 at Yogyakarta

Batch II                    : 18-20 September 2012 at Yogyakarta

Batch III                   : 27-29 November 2012 at Jakarta/Yogyakarta

Waktu                      : 08.00 – 16.00 WIB

Tempat                    : Jambu Luwuk /Ibis / MM UGM) Hotels Yogyakarta/Ibis

Tamarin Hotel Jakarta

REGISTRATION                                                     

Course Fee:    Rp. 8.500.000,- per participant (Non Residential) at Jakarta

Rp. 7.500.000,- per participant (Non Residential) at Yogyakarta

In House Training : Rp 47.500.000,- (for maximum participant:  20 person)

 

CURRICULUM VITAE

 

Name                                    : Dr. H Fauzan Asmara, MM

Place/Date Of Birth       : Pamekasan, 23 November 1966

Religion                               : Islam

Address                               : Taman Sedayu B-26/27 Jl. Wates Km 10 Yogyakarta

Status                                   : Married

Mobile Phone                   : 081578708444

Education Background:

S1 (Bachelor)   : Jurusan Dunia Usaha Universitas Negeri Malang

S2 (Master)        : Magister Management STIE Mitra Indonesia Yogyakarta

S3 (Doctoral)    : Doktor Ilmu Ekonomi Konsentrasi Pemasaran Universitas Islam Indonesia

Yogyakarta

Business Service Professionals:

General Manager IMKIPRIMA Yogyakarta

Direktur Totalwin College

Direktur IPIEMS

Ketua Yayasan STIE Totalwin Semarang

Ketua Yayasan AMIKOM Purwokerto

Lecturer: Pasca Sarjana Magister Management

Consultant: Pertamina UP-II Dumai, UP-II Sei Pakning, dan UP-III Plaju

Trainer on Marketing, Entrepreneurship and Human Resources Development

  1. FORMULIR PENDAFTARAN TRAINING
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  4. PERSONAL DATA
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  9. Sertakan Email yang Valid
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  11. PRE REGISTRATION DATA (Tidak Mengikat)
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  13. Pembayaran
  14. Pesan untuk Penyelenggara Training
 

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