Customer Service Excellent

By | March 10, 2016

Customer Service Excellent

customer service

DESKRIPSI
Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan yang memuaskan. Dengan berinteraksi dapat membangun kesempatan untuk mempromosikan produk, layanan dan perusahaan. Namun tidak mudah bagi pihak perusahaan untuk menjalankannya. Sukses dalam menciptakan kepuasan peklanggan sangat tergantung dari tingkat keahlian customer service. Dalam pelatihan ini akan dibahas bagaimana meningkatkan keahlian peserta menjadi customer service yang handal.

MATERI KURSUS
•Understanding the service
-The Basic Concept of Customer Service
-The role of customer service
•Delivering the best service
-The Ten Commandments of great Customer Service
-Enhancing ability in delivering Effective Customer Service
•Understanding the customer
-Needs of customer
-Why customers switch the service provider?
-How to handle customer
-How to handle difficult customer
•Handling complaint
-Effective Complaint Handling Process
-Understanding Customers’ Points Of View
-Build Effortless Rapport With Your Customers
•Written Exercise
•Etiquettes in Customer Service
-The Objectives
-The Function
•Role Play 1 – How to deliver the best service?
•The Basic skill of Customer Service Personnel
-Appearance
-Attitude
-Language
-Body Language
-Behavior
•Role play 2 – How to deliver the service?
•Wrap Up
-Do’s and don’ts in customer service
-Customer Service Excellence in several companies

TIME&VANUE
Tanggal :18-20 Mei 2016
Tempata :Bali

METODE
Presentation, Discussion, Case Study, Evaluation

FASILITAS
Certificate, Training Module (Hard and Soft copy (USB Flash Disk), Stationeries: NoteBook and Ballpoint, Souvenir (Jacket or waistcoat or T-Shirt), Bag or backpackers,  Training Photo, Training room with full AC facilities and multimedia, Once lunch and twice coffeebreak every day of training, Qualified instructor

PESERTA
Semua karyawan di bagian garda depan / bagian pelayanan pelanggan.

Pendaftaran Hub
Phone/WA:081343582804
Email:eggatraining@gmail.com

YP

  1. FORMULIR PENDAFTARAN TRAINING
  2. Wajib diisi
  3. Jenis Pendaftaran Training
  4. PERSONAL DATA
  5. Wajib diisi
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  9. Sertakan Email yang Valid
  10. Wajib diisi
  11. PRE REGISTRATION DATA (Tidak Mengikat)
  12. Wajib diisi
  13. Pembayaran
  14. Pesan untuk Penyelenggara Training
 

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